Dr KP Patel's Practice Also known as Wallasey Medical Centre

Updated 16 April 2018

• Dr K P Patel's Practice also known as Wallasey Medical Centre is situated at 1 Wallasey Crescent, Uxbridge, Hillingdon, UB10 8SA.
• The practice provides primary care services through a General Medical Services (GMS) contract to approximately 2,800 patients living in the local area (GMS is one of the three contracting routes that have been available to enable commissioning of primary medical services).
• The practice is part of the NHS Hillingdon Clinical Commissioning Group (CCG) which comprises 48 GP practices.
• The registered patients are representative of most age groups and has a much lower than average deprivation score (people living in more deprived areas tend to have greater need for health services).
• The practice team comprise of a male GP and two female regular locum GPs (ten clinical sessions), two practice nurses (four sessions), a practice manager and six non-clinical staff.
• The practice opening hours are 8:30am to 7pm Monday and Tuesday and 8.30am to 6.30pm Wednesday to Friday.
• Services provided by the practice include long-term condition management, cervical screening, family planning, child health surveillance, vaccinations and immunisations, medical support to a local nursing home and NHS health checks.

Updated 16 April 2018

This practice is rated as Good overall. (Previous inspection November 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dr KP Patel’s Practice on 15 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning at all levels of the organisation.

The areas where the provider should make improvements are:

• Develop a programme of quality improvement including clinical audit to drive improvement in patient outcomes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 16 April 2018

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Updated 16 April 2018