Updated 9 December 2019
Shepherd’s Bush Medical Centre is located at 336 Uxbridge Road, Shepherds Bush, London, W12 0PT. There are good transport links by rail and bus and there is a pharmacy located nearby. The practice operates from a converted Victorian house which is leased from a previous GP partner and managed by the current GP partners. The building is set over three floors with stair
access only. There are two rooms non-clinical in the basement, one on the ground floor and two on the first floor. The reception and waiting area are on the ground floor with wheelchair access to the entrance of the building. There are toilet facilities on the ground floor. There is pre-payable off street parking in the surrounding area.
We previously inspected this practice on two occasions, in October 2014, and the practice was rated as requires improvement overall. We rated the five domains as safe: inadequate, well led, effective and responsive: requires improvement, caring: good and requires improvement across all patient population groups. Following our inspection in December 2016, the practice was rated as good across all domains and patient population groups.
The full comprehensive reports of the previous inspections can be found by selecting the ‘all reports’ link for Shepherds Bush Medical Centre on our website at www.cqc.org.uk.
The practice provides NHS primary care services to approximately 3438 patients, and operates under a General Medical Services (GMS) contract. In addition, the practice holds a Directed Enhanced Services Contract. This is a contract between general practices and NHS England for delivering services to the local community. The practice is part of the Hammersmith and Fulham GP Federation and the NHS North West London Clinical Commissioning Group (CCG).
The provider was registered with CQC in April 2013 to deliver the following Regulated Activities: diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury.
The practice consists of two male GP partners working thirteen sessions each over each two-week period. There are currently no female GP’s employed at the practice. They are supported by one full time practice nurse who works nine sessions per week, a practice manager and five administration staff.
The practice population is in the third most deprived decile in England. There are higher than average numbers of patients in the 25 to 44 age range, with the number of people over the age of 75 lower than the national average.
Information published by Public Health England, rates the level of deprivation within the practice population group as three, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.
The practice reception is open Monday to Friday between 8.00am-6.30pm. Patients may book appointments by telephone, online or in person. The practice has provided xtended hours services are available at three practices across the borough in the evening between 6.30pm-8.00pm or at the weekend. During the practice’s opening hours, patients can call and ask to book an appointment at one of these sites for an evening or weekend appointment.
When the practice is closed, patients are directed to contact the local out of hours service and NHS 111. Out of hours services are provided by Care UK Ltd and contact details are communicated in a recorded message accessed by calling the practice when it is closed, or by accessing the information on the practice website.
Patients can book appointments up to 4 weeks in advance using online services. Alternatively, appointments may pre-booked up to three weeks in advance, in person or by telephone.
On Saturdays, at all sites, pre-bookable practice nurse appointments are available which can be booked through the practice. Information is available on the practice website regarding GP extended hours services open to all patients in the borough running 7 days a week in Hammersmith and Fulham.