The Care Quality Commission
  • Doctor
  • GP practice

The Cedar Brook Practice Also known as The Cedar Brook Practice

Overall: Good read more about inspection ratings

11 Kingshill Close, Hayes, Middlesex, UB4 8DD (020) 8845 7100

Provided and run by:
The Cedar Brook Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Cedar Brook Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Cedar Brook Practice, you can give feedback on this service.

6 September 2019

During an annual regulatory review

We reviewed the information available to us about The Cedar Brook Practice on 6 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr S Thurlow, Dr P Hurton, Dr J Carter, Dr RB Popat and Dr JS Sira (also known as The Cedar Brook Practice) on 9 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed, including those associated with infection control, medicines management and health and safety.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they felt the practice offered an excellent service, staff were helpful, caring, polite, professional and treated them with dignity and respect.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Conduct a formal risk assessment for the exclusion of administration staff receiving a Disclosure and Barring Service (DBS) check.
  • Ensure that all staff receives basic life support training at the frequency recommended by current national guidelines.
  • Display notices informing patients of interpreting services available at the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice