The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Yvonne Watts Also known as The Windmill Surgery

Overall: Good read more about inspection ratings

London Road, Wymondham, Norfolk, NR18 0AF (01953) 607607

Provided and run by:
Dr Yvonne Watts

Important: The provider of this service changed. See new profile

All Inspections

8 December 2015

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 20 November 2014. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to ensuring robust processes were in place for the dispensing and management of medicines.

The practice did not have appropriate arrangements in place for managing medicines. The practice held stocks of controlled drugs (medicines that require extra checks and special storage arrangements because of their potential for misuse) and had in place standard procedures that set out how they were managed. However these procedures were not consistently followed by the practice staff.

The practice made information available to us. We undertook a desk top inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the ‘all reports' link for on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

20 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We conducted a comprehensive announced inspection on 20 November 2014 under our new approach to inspecting GP practices.

We found that the practice was providing good outcomes for patients four of the five domains and the overall rating for the practice was good.

Our key findings were as follows:

  • The practice had comprehensive systems for monitoring, responding to and learning from incidents when things went wrong.
  • The practice was proactive in helping people with long term conditions to manage their health and had arrangements in place to make sure their health was monitored regularly.
  • The practice was responsive to the needs of patients and operated a flexible system for routine health reviews and promotion appointments.
  • The practice was well led with staff and patients reporting that they felt valued and were involved in making decisions.

However, there were also areas of practice where the provider needs to make improvements.

The provider must:

  • Protect service users against the risks associated with the unsafe use and management of medicines, by means of the making of appropriate arrangements for the obtaining, recording, handling, using, safe keeping, dispensing, safe administration and disposal of medicines used for the purposes of the regulated activity..

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice