22 January 2014
During a routine inspection
People considered that the staff met their current needs and were trustworthy. They said, "I usually know who is coming and I feel safe with them in my home". People considered staff were well trained to do their job and were not intrusive in the way they engaged with them. People said the service was responsive to their changing needs.
The recruitment, induction and training of staff was organised well. The provider ensured that new staff were properly supported to provide care to vulnerable people. Staff were enabled to acquire further skills and qualifications relevant to the role they were in.
People told us they were regularly asked if their service was satisfactory. People knew how to complain and considered the level of communication with the office staff was very good. Records kept at the office were very well maintained. The provider used these and people's opinions to monitor the quality of service provision and make changes to improve the service where necessary. This meant that the service was effective and well led.