Radis Community Care (Cullum Road)

Updated 18 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to older people living in supported living flats.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided in line with the Health and Social Care Act 2008 and associated Regulations. The registered manager was signed off due to long term sickness at the time of inspection. However, another staff member was acting up into the managers role.

Notice of inspection: This inspection was unannounced.

What we did:

We reviewed information we had received about the service since it registered with the Commission. This included details about incidents the provider must notify us about. We used all this information to plan our inspection.

During the inspection, we spoke with four people who used the service and two healthcare professionals to ask about their experience of the care provided.

We spoke with the area manager and three support workers. We looked at four records in relation to people who used the service. We also looked at staff files as well as records relating to the management of the service, recruitment, policies, training and systems for monitoring quality.

Updated 18 April 2019

About the service: Radis Community Care (Cullum Road) provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. In August 2018 Radis Community Care (Cullum Road) took ownership of the service, which was previously owned by another care provider. At the time of visit there were 31 people using the service, living in 31 flats. One flat was vacant at the time of our visit.

What life is like for people using this service:

• People receiving support from Radis Community Care (Cullum Road) have their needs met by sufficient numbers of suitably trained staff. People told us staff were kind and caring towards them and knew them as individuals.

• The service provided meaningful activities for people and they were supported to access activity in the community. This helped to reduce the risk of social isolation

• People were provided with support, where required, to maintain good nutrition and hydration.

• The service had sought people’s preferences in coming to the end of their life and there were end of life care plans in place.

• The service worked well with other organisations to ensure people had joined up care. External healthcare professionals made positive comments about the service provided to people.

• People were supported to make and attend appointments with external healthcare professionals where required.

• People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

See more information in Detailed Findings below.

Rating at last inspection: This service registered with the Commission on 19 September 2018 and this is their first inspection.

Why we inspected: This was a planned inspection following the service’s registration with the Commission.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.