Victoria & Mapperley Practice

Updated 17 January 2018

Victoria and Mapperley Practice provides primary medical services to approximately 8,500 patients. The practice has a website giving information about the services it provides; www.victoriamapperley.co.uk

The practice is registered with the Care Quality Commission to provide services at Victoria Health Centre, Glasshouse Street, Nottingham, NG1 3LW and at the branch site, Mapperley Surgery, 858 Woodborough Road, Mapperley, Nottingham, NG3 5QQ. We visited the main location and the branch to carry out our inspection.

The overall practice population, including age profile and the deprivation levels of patients, was mostly in line with the local CCG averages, with some areas of slight variation. For example, the proportion of unemployed patients was 4%, which was below the CCG 8% average. However, the practice were aware that there were areas of variation in population across their two sites. For example, the Mapperley Surgery had a greater number of older patients. 

Updated 17 January 2018

Letter from the Chief Inspector of General Practice

This practice is rated as good overall. (Previous inspection 30 November 2014 – Good).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Victoria and Mapperley Practice on 24 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had strengthened their systems and arrangements since our last inspection in relation to staff records, training and infection control.
• Patients’ received care in line with evidence based guidelines and their individual needs were fully assessed. This included their clinical needs and their mental and physical well being.
• Staff were courteous and respectful to patients. They involved patients in making decisions about their care and treatment.
• There was a consistent approach to quality and improvement within the practice.

We found areas where improvements were needed and the provider should take action ;

• Review the use of alerts on patient records to ensure they fully reflect patient’s individual circumstances and highlight any potential risk.
• Improving the recording of actions taken in response to all safety alerts.
• Continue to develop support offered to carers, including strengthening processes for appropriately identifying all carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 17 January 2018

Updated 17 January 2018

Updated 17 January 2018

Updated 17 January 2018

Updated 17 January 2018

Updated 17 January 2018