The Care Quality Commission
  • Doctor
  • GP practice

Donnington Medical Practice

Overall: Good read more about inspection ratings

The Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA (01952) 605252

Provided and run by:
Donnington Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Donnington Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Donnington Medical Practice, you can give feedback on this service.

4 December 2019

During an annual regulatory review

We reviewed the information available to us about Donnington Medical Practice on 4 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

03 December 2018

During a routine inspection

We carried out an announced comprehensive inspection at Donnington Medical Practice on 3rd December 2018 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the way in which the practice can learn from significant events including identifying causative factors and sharing lessons learnt.
  • Review the process for checking and reviewing uncollected prescriptions.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

29 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Donnington Medical Practice on 29 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients told us on the day of the inspection they were able to get appointments, both routine and emergency, although they may have to wait to see a GP of their choice.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice manager and two of the GP partners had completed a Clinical Leadership Programme, and another GP partner was enrolled on the next programme.
  • The provider was aware of and complied with the requirements of the duty of candour.

There were areas of practice where the provider should make improvements.

The provider should:

  • Adopt a more proactive approach to identifying and supporting carers and recording the information on the electronic patient record.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice