6 August 2013
During a routine inspection
People who use the service told us they were happy with the support they received. One person said, "They are a very good company, I don't know what I would do without them."
People told us they had received a visit before the service commenced. They told us their needs had been discussed and they had agreed to the support to be provided. They told us their carers provided sensitive and flexible personal care support and they felt well cared for.
Suitable arrangements were in place to protect people from the risk of abuse. People told us they felt safe with the care staff and said they would report any concerns to a manager. One person told us, "I feel very comfortable with my carers. I am in safe hands."
Staff told us they felt well supported, had regular meetings with their manager, and their training was kept up to date.