The Care Quality Commission
  • Doctor
  • GP practice

Dr M Umar & Dr H Sadique Also known as Nelson Medical Practice

Overall: Good read more about inspection ratings

Yarnspinners Primary Health Care Centre, Nelson, Lancashire, BB9 7SR (01282) 657710

Provided and run by:
Dr M Umar & Dr H Sadique

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr M Umar & Dr H Sadique on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr M Umar & Dr H Sadique, you can give feedback on this service.

28 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Dr M Umar & Dr H Sadique for areas within the key question well-led. This review was completed on 24 December 2016.

Upon review of the documentation provided by the practice, we found the practice to be good in providing well-led services. Overall, the practice is rated as good.

CQC previously inspected the practice on 19 January 2016. The inspection was a comprehensive inspection under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (HSCA). At that inspection, the practice was rated ‘good’ overall. However, the key question well-led was identified as ‘requires improvement’. Whilst CQC did not issue any requirement notices, but the practice was advised they should make improvements in a number of areas including:

  • Implementing a system to periodically review the effectiveness and impact of changes implemented as a result of significant event analysis.
  • Ensuring that all staff know the location of the emergency medicines.
  • Implementing a system to review at intervals the contractual obligations for the building environment and equipment with the property landlord so that potential risks to safety are mitigated.
  • Reviewing and developing the practice’s communication strategies so that information about the practice, its policies and procedures and specific health conditions are available to people in different languages and in different formats.
  • Continuing to review telephone and appointment access to seek further improvements to meet patient demand following the GP survey results.
  • Improving governance arrangements by recording a business plan with priorities and strategies to provide focus and clarity on the development of the service and progress against the practice’s aims and objectives.
  • Implementing a system of regular planned performance monitoring whereby significant events, complaints, updated clinical guidance, patient feedback and the practice’s progress in meeting the Quality and Outcomes Framework (QOF) is undertaken.

During this review in December 2016, we found that the practice had addressed all the areas of concern from the inspection in January 2016.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

19 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr M Umar & Dr H Sadique GP practice (known also as Nelson Medical Practice) on 19 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system was in place for reporting and recording significant events.
  • Most risks to patients were assessed and well managed.Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • CQC comment cards and patients we spoke with said they were treated with compassion, dignity and respect. They were also involved in their care and decisions about their treatment.
  • Information about services and how to complain was available only in English and the practice had a large non-English speaking population. Therefore it was not fully accessible to people and patients who did not speak English as their first language.
  • The practice monitored demand for appointments to ensure patients could get an appointment with a named GP to promote continuity of care. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a leadership structure and staff felt supported by management.
  • There was an awareness of where the practice needed to improve the services it provided. However systems to monitor and review performance were ad hoc.

The areas where the provider should make improvement are:

  • Implement a system to periodically review the effectiveness and impact of changes implemented as a result of significant event analysis.
  • Ensure all staff know the location of the emergency medicines.
  • Implement a system to review at intervals the contractual obligations for the building environment and equipment with the property landlord so that potential risks to safety are mitigated.
  • Review and develop the practice’s communication strategies so that information about the practice, its policies and procedures and specific health conditions are available to people in different languages and in different formats.
  • The practice should continue to review its telephone and appointment access to seek further improvements to meet patient demand following the GP survey results.
  • Improve the practice’s governance arrangements by recording a business plan with priorities and strategies to provide focus and clarity on the development of the service and progress against the practice’s aims and objectives.
  • Implement a system of regular planned performance monitoring whereby significant events, complaints, updated clinical guidance, patient feedback and the practice’s progress in meeting the Quality and Outcomes Framework (QOF) is undertaken.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice