The Care Quality Commission
  • Doctor
  • GP practice

The Health Care Surgery

Overall: Good read more about inspection ratings

63 Palgrave Road, Southey Green, Sheffield, South Yorkshire, S5 8GS 0845 124 1113

Provided and run by:
Green Cross Group Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Health Care Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Health Care Surgery, you can give feedback on this service.

4 February 2020

During an annual regulatory review

We reviewed the information available to us about The Health Care Surgery on 4 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

4 September 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Health Care Surgery on 10 August 2016. The overall rating for the practice was good with requires improvement for the ‘safe’ domain. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for The Health Care Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 September 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation that we identified in our previous inspection on 10 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • We saw evidence that recruitment checks such as DBS where required for the role, and references were being obtained prior to employment.
  • We saw records which identified the immunisation status of all staff members.
  • The practice had reviewed their governance systems and provided evidence that action had been taken in response to medical alerts.
  • The practice had reviewed their governance systems and provided a matrix of evidence that staff training had been completed.
  • The procedures to implement improvements identified in the infection prevention and control audit had been reviewed and updated.
  • NHS protect guidance and governance arrangements had been implemented relating to the storage for blank prescription forms.
  • A risk assessment for the provision regarding the availability of paediatric pads for the defibrillator had been carried out.
  • Resuscitation Council guidance (2015) and arrangements for checking the working condition of emergency equipment were in place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

10 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Health Care Surgery on 10 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The majority of risks to patients were assessed and well managed. Although where risk assessments and audits for infection prevention and control and fire safety had been completed identified actions had not always been implemented in a timely manner. Records of actions taken in response to medical alerts also required improvement.
  • Recruitment procedures were not implemented consistently to ensure all the required checks were obtained before employment.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Although training records were not up to date.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Ensure recruitment  checks such as DBS where required for the role, and references are obtained prior to employment. Obtain and record the immunisation status of all staff.

The areas where the provider should make improvement are:

  • Review governance systems to evidence the actions taken in response to medical alerts.

  • Review governance systems to evidence staff training has been completed.

  • Review the procedures to implement improvements identified in the infection prevention and control audit.

  • Review NHS protect guidance and governance arrangements relating to the storage for blank prescription forms.

  • Review systems for maintaining records relating to the recruitment process such as interview records and obtaining and recording the immunisation status of all staff.

  • Review the risks for provision of paediatric pads for the defibrillator.

  • Review the Resuscitation Council guidance and arrangements for checking the working condition of emergency equipment.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice