We carried out a review of the data available to us about Caremark Cambridge and South Cambridgeshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark Cambridge and South Cambridgeshire, you can give feedback on this service.
Caremark Cambridge and South Cambridgeshire provides personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received their medicines from staff who had been trained and competent to administer them. However, records were not always clear as to the level of support people needed to take their medicines. Senior staff had not always carried out robust and thorough audits to identify these shortfalls., However the registered manager took immediate action to review all care plans and audits.
People were protected from avoidable harm by a staff team trained to recognise and report any concerns. Staff followed the provider’s procedures to prevent the spread of infection and reduce the risk of cross contamination.
People were happy with the service and the staff who provided their care. People felt that staff knew them well and understood their needs. People had person centred care plans and had been involved in making decisions about their care.
Systems were in place to deal with any concerns or complaints. People told us that they knew how to complain, and who to talk to if they weren’t happy.
People liked the staff that cared for them. People told us that staff were nice, and respectful, and they only had good things to say about them. One person told us that it was like seeing a friend rather than a carer.
The service had systems in place to make sure they only employed staff once they had checked they were suitable to work with people who used the service. There were enough staff to meet people’s needs safely. People received care from staff who were trained and well supported to meet people’s assessed needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems to monitor how well the service was running were carried out, which included asking people and staff for their views. Changes were made where issues had occurred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of the provider’s registrations with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.