Archived: Sovereign Lodge and Court

Sovereign Lodge and Court is a residential care home providing personal care to 60 people with mental health conditions and people aged 65 and over. There were 58 people using the service at the time of the inspection. Sovereign Lodge and Court had previously been registered as two separate care homes. They are both purpose-built for use as a care home.

We found the following examples of good practice:

• Clear signage and a remote system for checking visitor temperatures were in place at the front entrance. Additional cleaning of all areas and frequent touch surfaces was in place.

• Staffing levels were safe. Two agency staff were used but they were part of the home’s regular coronavirus testing programme.

• People were supported to keep in touch with their family members via video or telephone calls.

• The registered manager was responsive to feedback about ways of developing their approach to infection prevention and control, including the repurposing of rooms to enable staff to change and take breaks more safely.

Sovereign Lodge and Court is a residential care home providing personal care to 59 people with mental health conditions and people aged 65 and over at the time of the inspection. The service can support up to 60 people. Sovereign Lodge and Court had previously been registered as two separate care homes. They are both purpose-built for use as a care home.

People’s experience of using this service and what we found

People confirmed they received good care from kind and caring staff.

People, relatives and staff said they felt the home was safe. Staff had a good understanding of how to report safeguarding and whistle blowing concerns; they said they felt confident to do so.

There were enough staff deployed to meet people’s needs in a timely way. New staff were recruited safely. People received their prescribed medicines when they were due.

Incidents and accidents were logged and action taken to help keep people safe. The provider did not analyse incidents to look for trends and patterns. We have made a recommend about this.

Risk assessments and health and safety checks were undertaken to help maintain a safe environment. The level of detail contained within risk assessments varied between Sovereign Lodge and Sovereign Court.

Staff received very good support and the training they needed. Staff supported people to have enough to eat and drink and to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs had been fully assessed; the information gathered was used to develop care plans. People could take part in activities. People and relatives told us the availability of activities had recently improved at Sovereign Lodge. Previous complaints were fully investigated and action taken to address concerns.

Positive and staff felt he home was well managed. There was an effective approach to quality assurance. There were opportunities for people and staff to share their views about the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for both services was good (published July 2018). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.