We carried out a review of the data available to us about Frontisti Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Frontisti Services Limited, you can give feedback on this service.
Frontisti Services Limited provides care and support to people living in a 'supported living' setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements, the accommodation was provided by a separate landlord. At the time of this inspection there was one person whom received support with personal care. CQC does not regulate premises used for supported living.
The service also provides domiciliary care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive with the care provided by Frontisti Services Limited. People were involved in making decisions about their care.
There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service to support people safely. Medicines were managed safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
Incidents or accidents systems were in place to ensure lessons were learned when things went wrong.
People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions before starting work, so they knew what to do when they started working with people.
Care plans were person centred and staff knew what people liked. People's communication needs were met. People were supported with their health care needs and staff communicated with each other to ensure people received effective care.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective.
People and staff were positive with how the service was managed. The provider and service were new and still adapting on how they worked. Management were open to change and improvement and wanted what was best for people. The registered manager knew about their duty of care and regulatory requirements. People were able to engage with the service and provide feedback about the care. Staff could provide input into the service through meetings and supervision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 October 2021 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service using our monitoring system and will inspect when this is indicated.