We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.
This inspection focused on the following key questions: Effective and Well Led
Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe, Caring and Responsive
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The practice had a clear organisational structure and regular formal meetings to ensure effective communication.
- Managers and leaders were aware of challenges faced by the practice and were proactively taking steps to overcome these.
- Staff reported they felt very supported, motivated and happy to work at the practice.
Whilst we found no breaches of regulations, the provider should:
- Improve the processes for managing emergency medication.
- Submit an application to cancel provider registration with the Care Quality Commission for Rawdon Surgery.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care