Updated 14 August 2024
Launceston Close Surgery is a GP practice which provides a range of primary medical services from its location at 9-10 Launceston Close, Winsford, Cheshire. The provider is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury. This assessment of the well-led key question was carried out on 3 & 4 September 2024 in response to information of concern received by CQC. We looked at some of the themes highlighted in the information that was shared with us and we asked the provider to also carry out their own enquiries and report back to us with their findings. The provider shared an action plan with us detailing the improvements they intended to make in response to our enquiries and findings. At that time of the assessment the service was rated as good for providing a well-led service. Following our assessment the service continues to be rated as good in this key question. As part of our assessment, we highlighted a number of areas where the provider should make improvements. These included: ensuring the systems in place for the induction and training of new staff were reviewed and developed, ensuring that improvements were made to how staff at a senior level communicated effectively across the staff team and the introduction of a formalised process for supporting/supervising members of the nursing team.