We carried out a review of the data available to us about Darlison Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Darlison Court, you can give feedback on this service.
Darlison Court is an Extra Care Housing scheme that provides personal care for ten people living in their own flats on one purpose-built premise.
People’s experience of using this service
People received care that reduced the risk to their safety. Incidents that could affect people’s safety were reported to the relevant authorities. There were enough staff to care for people safely. People received their medicine safely, although we were concerned about the high stock levels of one medicine for one person. Action was being taken to address this. Staff understood how to reduce the risk of the spread of infection in people’s flats. Learning from mistakes took place to reduce the risk of recurrence.
People received care in line with their assessed needs. Staff training was up to date and staff received supervision of their practice. Where people received support with their meals, staff did so effectively and in line with dietary requirements. Guidance for staff to support a person with diabetes was not comprehensive enough should they have a seizure. Action was being taken to address this. People had access to other health and social care agencies if needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. We did note one person required a further mental capacity assessment to be completed for one element of care to ensure their rights were respected
People praised the approach of staff. They found them to be kind, caring and respectful. Personal care was provided in a dignified way, maintaining people’s privacy. People’s independence was always encouraged. People were supported to make decisions about their care. People’s records were stored securely and handled appropriately to protect their privacy.
People’s care records were person-centred and contained guidance for staff to support them in their preferred way. Efforts had been made to provide people with information in formats they could understand. Innovative plans were in place to further support people with a sensory impairment. People were supported to reduce the risk of them becoming socially isolated. A robust complaints process was in place. End of life care was not currently provided.
Quality assurance processes helped the provider and the registered manager to identify and act on areas which could pose a risk to people’s safety. The registered manager had a good knowledge of their regulatory requirement to report concerns to the CQC. People and staff praised the approach of the registered manager, they found him to be supportive and approachable. People’s views were requested and acted on.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update This service was registered with us on 11 October 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.