Updated 9 December 2019
West Pottergate Medical Centre is located in Norwich, Norfolk, within the West Pottergate Health Centre which is shared with other providers of health services.
The practice is registered with the CQC to carry out the following regulated activities; diagnostic and screening procedures, surgical procedures, family planning, maternity and midwifery services and treatment of disease, disorder or injury.
The practice has a contract with the Norwich Clinical Commissioning Group (CCG) to provide Personal Medical Services (PMS).
The practice is open from 8.30am to 6pm on Monday to Friday with early morning appointments available on a Wednesday from 7.30am.
Out of hours services are provided through the NHS111 service.
When the practice is closed patients are directed to NHS111 for urgent and emergency healthcare needs. Patients can also access a local NHS walk-in service daily between 9am and 7pm.
The practice is part of a wider primary care network (PCN) of GP practices in Norwich.
At the time of our inspection there were 4,347 patients on the practice list.
The practice is led by two GP partners supported by a practice manager. The clinical team includes one salaried GP, one advanced nurse practitioner (ANP) and two healthcare assistants (HCA). The practice non-clinical team includes a lead receptionist and six administrative and reception staff.
The practice is in an area of Norwich with mixed deprivation levels; the practice catchment area is ranked five on the deprivation measurement scale with one being the most deprived and ten the least deprived. People living in more deprived areas tend to have greater need for health services.
National General Practice Profile describes the practice ethnicity as being 91.9% white, 3.6% Asian, 1.3% black, and 2.4% mixed race and 0.7% other races. The practice demographics show the practice population age range percentages are in in line with averages across England. Average life expectancy is 80 years for men and 83 years for women compared to the national average of 79 and 83 years respectively. The general practice profile shows that 60% of patients registered at the practice have a long-standing health condition, compared to 51% locally and 51% nationally.