The Care Quality Commission
  • Doctor
  • GP practice

Dr D Whillier and Partners

Overall: Good read more about inspection ratings

1-7 Allington Road, Paddock Wood, Tonbridge, Kent, TN12 6AX (01892) 833331

Provided and run by:
Woodlands Partnership

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr D Whillier and Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr D Whillier and Partners, you can give feedback on this service.

2 August 2019

During an annual regulatory review

We reviewed the information available to us about Dr D Whillier and Partners on 2 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr D Whillier and Partners on 17 March 2016. Breaches of the legal requirements were found.

  • The practice was unable demonstrate that annual infection control audits had been undertaken in accordance with national guidance on infection prevention control.
  • The designated lead for infection prevention control had not received appropriate training.

Therefore, a Requirement Notice was served in relation to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulations 12 - Safe care and treatment

Following the comprehensive inspection, the practice wrote to us to tell us what they would do to meet the legal requirements in relation to the breaches.

We undertook this desk based inspection on 9 November 2016, to check that the practice had followed their plan and to confirm that they now met the legal requirements. We reviewed written and photographic information sent to us by the practice that told us how the breaches identified during the comprehensive inspection had been addressed. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Dr D Whillier and Partners on our website at www.cqc.org.uk.

Our key findings across all the areas we inspected were as follows:

  • The practice was able demonstrate that it was compliant with national guidance on infection prevention control. However, there were some areas in the audit which were marked as having not been completed and there was no entry made as to how the practice were going to action these.
  • The designated lead for infection prevention control had received appropriate training.

The areas where the provider should make improvements are:

  • Continue to ensure the infection prevention control audit action plan responses are recorded and actioned appropriately and in accordance with the practices policy and guidance documentation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

17 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr D Whillier and Partners (also known as Woodlands Health Centre) on 17 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed, with the exception of those relating to infection control.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider must make improvements are:

  • Ensure the practice has an effective system to assess, monitor and mitigate the risks arising from the detection and prevention of infection control.

  • Ensure that staff who have designated lead roles have received appropriate training.

The areas where the provider should make improvements are:

  • Ensure that the business continuity plan is updated.

  • Revise the processes for ensuring patient confidentiality at the reception desk.

  • Revise the system that identifies patients who are also carers to help ensure that all patients on the practice list who are carers are offered relevant support if required.

  • Revise the policies and procedures to ensure the date which they were written and a date for future review is recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice