We carried out a review of the data available to us about Serenity - Birmingham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Serenity - Birmingham, you can give feedback on this service.
Serenity – Birmingham is a domiciliary care service. It was providing personal care to 40 older people and younger adults at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People were safeguarded from the potential risks of abuse and ill-treatment. People and relatives knew how to raise any concerns with the provider or the local authority. People were confident any concerns raised would be taken seriously and acted on by the provider.
Staff members knew the different types of abuse and what to do if they suspected wrongdoing.
The provider had systems in place to respond to concerns raised with them. The provider followed safe recruitment checks when employing new staff members.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 October 2020).
Why we inspected
The inspection was prompted in part by a notification of a specific incident. Following which a staff member was subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incident.
The information CQC received about the incident indicated potential concerns about the management of staff recruitment and safeguarding adults from the risk of abuse. This inspection examined those risks.
We found no evidence during this inspection that people were at risk of harm from this concern.
The overall rating for the service has not changed following this targeted inspection and remains good.
CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Serenity Homecare Limited is a domiciliary care service. It was providing personal care to 50 older people and younger adults at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider was unable to demonstrate how equality and diversity was promoted to ensure everyone was treated fairly and quality assurance systems were not entirely effective to identify this. At the time of the inspection visit no one was receiving end of life care.
Staff were skilled in recognising abuse and people told us they felt safe with the care and support they received. The potential risk to people was assessed, and action was taken to mitigate the risk of harm to people. People told us there was always enough staff to meet their assessed needs. Lessons were learnt when things went wrong, and action was taken to avoid a reoccurrence.
People were involved in their needs assessment to ensure they receive a service that suited them. People were supported by staff to eat and drink sufficient amounts to promote their health. Where necessary people were supported by staff to attend their medical appointments.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind and who delivered care in a way that promoted their right to privacy and dignity. People were actively involved in making decisions about their care and support needs.
People contributed in planning their care and could be confident any concerns they may have would be acted on.
There was a clear management structure in place and people were aware of who was running the service. The provider engaged with other agencies to ensure people receive the appropriate care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection.
This service was registered with us on 24 October 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.