The Care Quality Commission
  • Doctor
  • GP practice

Stokenchurch Medical Centre

Overall: Good read more about inspection ratings

Oxford Road, Stokenchurch, Buckinghamshire, HP14 3SX (01494) 256073

Provided and run by:
Stokenchurch Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Stokenchurch Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Stokenchurch Medical Centre, you can give feedback on this service.

18 October 2019

During an annual regulatory review

We reviewed the information available to us about Stokenchurch Medical Centre on 18 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

25 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stokenchurch Medical Centre on 25 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, the practice had invited the mobile breast screening unit to Stokenchurch.
  • The practice had good modern facilities and was well equipped to treat patients and meet their needs.

  • Feedback from patients and external stakeholders including the local nursing home and two care homes for adults with severe learning and physical disabilities which Stokenchurch Medical Centre provided the GP service for was consistently positive.

  • The majority of patients said they found it easy to make an appointment with their named GP, with urgent appointments available the same day. There was mixed feedback about the new urgent clinics which commenced in October 2015.
  • The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
  • The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
  • The practice had clear and visible clinical and managerial leadership and supporting governance arrangements.

However, there were areas where the provider needs to make improvements. Importantly the provider should:

  • Continue to encourage patient participation in completing the NHS Friends and Family Test whilst reviewing results from the GP national survey. Notably results on satisfaction scores for Stokenchurch Medical Centres opening hours and patient satisfaction of the revised appointment process, specifically the urgent clinics which commenced in October 2015.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice