We carried out a review of the data available to us about Verified Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Verified Care Ltd, you can give feedback on this service.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from abuse and harm. The provider had policies and procedures in place about this and staff undertook relevant training. There were enough skilled and experienced staff to meet people’s needs. People’s care records contained information about the care they required, and risks present to their wellbeing and in their home environment. This helped to maintain the safety of all parties. Staff were aware of this information. Personal protective equipment was provided for staff to use to maintain infection control. Medicine management was robust.
Staff received appropriate induction, training and support and applied learning effectively in line with best practice. People were supported to maintain their dietary needs.
People had their capacity assessed and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People confirmed staff were caring and kind. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.
Care records were person-centred and described their individual care needs as well as what they could do for themselves to promote their independence. Reviews of people’s care took place regularly and as their needs changed. Staff worked with relevant health and social care professionals to maintain people’s health and wellbeing.
The provider had a complaints policy in place. This was provided to people in a format that met their needs. Issues raised were investigated and the outcome was shared with the complainant. outcome. This information was used to improve the service.
End of life care was still being developed. The registered manager confirmed assistance with personal care would be provided as part of their end of life care, but more training was required to make sure staff were able to deliver more specialised care.
Quality assurance checks, audits and spot checks of the staff’s practice were undertaken. Action was taken if issues were found. Data security was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 October 2018 and this was the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.