Benchill Medical Practice

Updated 12 May 2017

Benchill Medical Practice serves a residential area located in the Benchill area of South Manchester. At the time of this inspection we were informed about 9,660 patients were registered with the practice.

The practice population experiences much higher levels of income deprivation than the practice average across England. The practice has a lower proportion of patients above 65 years of age 11% in comparison to the national average of 17%. The practice has a higher proportion of patients under 18 years of age 26% with the national average at 21%. 52% of the practice’s patients have a longstanding medical condition compared to the national average of 54%.

At the time of our inspection five GPs were providing primary medical services to patients registered at the practice. The GPs were supported in providing clinical services by three practice nurses and two health care assistants. The clinical staff were supported by the practice manager and the other 13 members of the practice team.

Benchill Medical Practice is accredited by the North Western Deanery of Postgraduate Medical Education as a GP Training Practice, providing post graduate training and experience for two qualified doctors who are training to become GPs.

The practice contracts with NHS England to provide General Medical Services (GMS) to the patients registered with the practice.

The opening times of the practice are:

08.00 – 19.30 Monday and Thursday.

08.00 – 18.00 Tuesday.

08.00 – 18.00 Wednesday and Friday.

The practice has opted out of providing out-of-hours services to their patients. This service is provided by a registered out of hours service (Go To Doc). The practice website provides patients with details of how to access medical advice when the practice is closed. Patients are also provided with these details via a recorded message when they telephone the practice outside the usual opening times.

Updated 12 May 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Benchill Medical Practice on 2 July 2015.

At the inspection in July 2015 the overall rating for the practice was good, although the key question Safe was rated requires improvement. This was specifically in relation to staff recruitment and arrangements for staff acting as chaperone. We found that none of the three staff files we looked at contained any written references. Not all non-clinical staff eligible to carry out chaperoning duties had undergone a Disclosure and Barring Service (DBS) check.

The full comprehensive report on the July 2015 inspection can be found by selecting the ‘all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on the 24 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the one breach in regulation that we identified in our previous inspection on 2 July 2015. This report covers our findings in relation to that requirement. We also requested information for this desk top review about any progress the practice may have undertaken in responding to the areas we identified previously where the provider should take action.

Overall the practice is rated as good

Our key findings were as follows:

At our previous inspection in July 2015 we found that;

• Not all non-clinical staff eligible to carry out chaperoning duties had undergone a Disclosure and Barring Service (DBS) check. No risk assessment had been conducted to assess the chaperoning responsibilities and activities of non-clinical staff to determine if they were eligible for a DBS check and to what level.

• The three staff files we looked at contained any written references.

• The provider should develop clinical audit further to enhance their existing systems to improve patient care and outcomes.

• Records of significant events should detail what actions had been taken and how any improvements identified/made were monitored to ensure they were sustained.

We requested information for this desk top review about any progress the practice may have undertaken in responding to the areas we identified previously where the provider should take action. At this review we saw evidence that:

• The practice were able to demonstrate how they had improved systems to ensure lessons were learned from significant events and complaints received.

• The practice told us what action they had taken to improve and develop the clinical audit system to improve patient care.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.