18/11/2014
During a routine inspection
Letter from the Chief Inspector of General Practice
Drs Bulley and Scott (also known as Hamdon Medical Centre) is a GP practice providing primary care services for people in Stoke Sub Hamdon near Yeovil, where we carried out an announced inspection on 18 November 2014.
The practice provides primary medical services to people living in the village of Stoke sub Hamdon and the surrounding areas. At the time of our inspection there were approximately 5200 patients.
The practice comprises of a team of two GP partners, who hold managerial and financial responsibility for running the business. In addition there is one salaried GP, three registered nurses, two health care assistants, a practice manager, and administrative and reception staff.
When the practice is closed patients are advised to contact the Out of Hours service, which is operated by a different provider.
Patients who use the practice have access to community staff including district nurses, community psychiatric nurses, health visitors, physiotherapists, mental health staff, counsellors, chiropodist and midwives.
Our key findings were as follows:
We rated this practice as good
- There were arrangements in place to respond to the protection of children and vulnerable adults and to respond to any significant events affecting patient’s well-being.
- The practice worked well with other health care service to enable a multi-disciplinary approach in meeting the health care needs of patients receiving a service from the practice.
- Patients told us they were treated with respect and kindness and staff maintained their confidentiality.
- Most patients were able to have an appointment on the same day unless they wished to see a particular GP. Some patients said if they wanted to see a particular GP for continuity of care and treatment they had to wait. The practice took complaints seriously.
- There was a clear management structure with approachable leadership. Staff were supported and had opportunities for developing their skills. The provider responded to feedback from patients.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice