We carried out an inspection of KH Medical due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:
- Safe
- Effective
- Caring
- Well-led
Because of the assurance received from our review of information we carried forward the ratings for the following key question:
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
The practice was rated as requires improvement for providing safe services. This was because:
-
Systems and processes were not in place to assess the security of the premises and the potential risks to health and safety of people who used them.
- There were shortfalls in the management of controlled drugs.
We found that:
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
The areas where the provider
must
make improvements are:
- Ensure that care and treatment is provided in a safe way.
The areas where the provider
should
make improvements are:
- Improve the identification of carers to enable this group of patients to access the care and support they need.
-
Perform weekly checks of emergency medicines and equipment as recommended by the Resuscitation Council (UK).
-
Review and improve the systems in place for the safe storage of vaccinations and medicine refrigerators.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care