The Care Quality Commission
  • Doctor
  • GP practice

The Alexandra Practice

Overall: Good read more about inspection ratings

365 Wilbraham Road, Manchester, Greater Manchester, M16 8NG (0161) 860 4400

Provided and run by:
The Alexandra Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Alexandra Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Alexandra Practice, you can give feedback on this service.

4 December 2019

During an annual regulatory review

We reviewed the information available to us about The Alexandra Practice on 4 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

06/02/2019

During a routine inspection

We carried out an announced comprehensive inspection at The Alexandra Practice on 6 February 2019.

At the last inspection in August 2015 we rated the practice as good overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice was responsive to needs of its patients including vulnerable patients. They promoted access to a range of health and wellbeing services including Healthy Manchester, Buzz, and Be Well. The practice had a library of information resources that patients had easy access to.
  • The practice did not have a defibrillator available at the surgery. The practice supplied a risk assessment which detailed the actions the practice staff team would take to respond to a cardiac arrest.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Review and consider the Resuscitation Council (UK) guidance which indicates an automated external defibrillator (AED) should be available within a primary care setting for immediate use.
  • Undertake a regular review of the risk assessment for those emergency medicines not held by the practice.
  • Implement the planned improvement in facilities in consultation rooms to improve infection control and prevention.
  • Continue to promote and develop the patient participation group.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

20/08/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Alexandra Practice on 20 August 2015. Overall the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed. Including those relating to recruitment checks following improvements in the recruitment and selection process.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an urgent appointment with a GP and in the main routine appointments with a named GP, ensuring that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw several areas of outstanding practice including:

The practice for many years have looked after patients in two large nursing homes and a residential home and participate in the Primary Care Manchester Nursing Home Project where they provide weekly ward rounds, review patient care and developed advanced care plans.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice