Healing Hands Care

Updated 12 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the office location day one on 11 October 2019. Day two we spoke to people and staff on the telephone on 14 October 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with two people on the phone who used the service about their experience of the care provided. We also spoke with three members of care staff on the telephone. We spoke to the registered manager in the office on day one. We reviewed a range of records. This included three people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service.

Updated 12 November 2019

About the service

Healing Hands is a domiciliary care agency and provides care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people received the regulated activity 'personal care'. This was the first inspection since the service was registered in October 2018. At the time of inspection three people were receiving

People’s experience of using this service and what we found

Staff were aware of the safety and wellbeing of people who used the service and kept people safe from avoidable harm. Staff followed good infection control practises and administered people’s medicines safely.

People received the right support based on their current needs and preferences. Staff had the right skills and knowledge to carry out their roles effectively and were well-supported by the registered manager with supervisions and one to one support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and showed a genuine passion for providing high standards of care. We were told by people their privacy and dignity were always respected and they supported people to be as independent as possible.

People received personalised care and support based on their individual needs and preferences.

The service was well-led. The registered manager had good oversight of the running of the service through been hands on in people’s home. The registered manager was making continuous improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2018 and this was the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.