Archived: Radis Community Care (Gretton Court)

Radis Community Care (Gretton Court) is an extra care housing service providing personal care to people living in their own home. Not everyone using this service receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection 12 people received regulated activities.

Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People live in their own flats and shared and shared communal amenities such as bath and shower facilities, dining room, lounges and garden. CQC does not regulate premises used for extra care housing; this inspection therefore only looked at people's personal care and support service.

People’s experience of using this service and what we found

The care people received was safe. Staff knew how to protect people from avoidable harm. They put measures in place to mitigate risks associated with people’s care and support. There was enough staff on duty to meet people’s needs. Protocols for medicines management was safe.

Staff had the skills required to fulfil their role. They understood and worked within the requirements of relevant laws and legislation. They supported people to manage their health and wellbeing including supporting them to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. The service supported people to be involved in decisions about their care. Staff promoted people’s right to privacy and treated them with dignity and respect. People were supported to be as independent as possible.

The care people received was tailored to their individual needs. People were supported to maintain contact with their family and social networks. People had a choice of activities available to them within the service. People could easily raise complaints with the service, their complaints were resolved to their satisfaction.

The service was well-led. The registered manager understood and carried out their regulatory responsibilities. They led an open and inclusive culture within the service. They carried out relevant checks which supported them to monitor and improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, published (12 November 2019).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Radis Community Care (Gretton Court) is an Extra Care housing service. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements.

People live in their own flats and shared and shared communal amenities such as bath and shower facilities, dining room, lounges and garden. CQC does not regulate premises used for extra care housing; this inspection therefore only looked at people's personal care and support service.

Not everyone using Radis Community Care (Gretton Court) receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection 36 people received regulated activities.

People’s experience of using this service and what we found

People received safe care. The service had protocols in place to support staff and people to identify and raise any concerns regarding care provision. Risks were managed safely and any incidents that occurred were dealt with appropriately and measures were put in place to prevent a reoccurrence.

People’s needs were assessed before their care package commenced. Staff had the relevant skills and experience to provide effective care. They supported people to manage their health conditions and maintain their health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and supported people in a compassionate manner. They treated people with dignity and respect.

People were supported as agreed in their care plan. Staff arrived at the agreed times. People felt the service listened and acted on their concerns. People were not at risk of social isolation. The staff team made arrangements for social inclusion within people’s homes and in the wider community.

Staff were supported by their managers. The service had effective systems in place to monitor and improve the quality of care provided by the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.