The Care Quality Commission
  • Doctor
  • GP practice

Pelsall Village Surgery

Overall: Good read more about inspection ratings

High Street, Pelsall, Walsall, West Midlands, WS3 4LX

Provided and run by:
Dr Abbas Onaolapo Amole

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Pelsall Village Surgery is a single-handed provider operating an NHS GP practice in Walsall, West Midlands which provides primary care services to 2,745 patients of various ages registered and cared for at the practice. This also includes the provision of GP services to a local care home. We found no concerns with access at this service. The practice provided GP services in an area considered to be 1 of the less deprived within its locality. The practice is a teaching practice; hosting medical students from Aston University. We carried out an announced assessment of 1 quality statement, Equity of Access, under the key question Responsive on the 12 March 2024. This assessment of the quality statement Equity in Access in the responsive key question included looking at what the practice was doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The responsive key question is still rated as good, and the service remains rated as good overall. We recognise the great and often innovative work that this GP practice have been engaged in to continue to provide responsive quality care to the people they serve. We know staff are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. We found no concerns with access at the service. People could access services when they needed to, without physical or digital barriers, including out of normal hours. People were given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs. The results of our findings have led us to rate the quality statement as ‘good’.

16/10/2019

During a routine inspection

We carried out an announced comprehensive inspection at Pelsall Village Surgery on 16 October 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs and was planned and delivered according to evidence-based guidelines.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment and worked together and with other organisations to deliver effective care and treatment.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients were highly satisfied with the with the service they received from the practice. Staff felt valued and supported in their work. There was an effective relationship between the practice and the patient participation group.
  • The practice supported the local community through fund raising events, and links with the local primary school.
  • The practice had reviewed and re-organised the way in which services were delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.
  • There was a focus on continuous learning and improvement at all levels of the organisation. For example: the practice encouraged and supported the staff to develop their skills and knowledge, for example staff attending post graduate degree courses.

Whilst we found no breaches of regulations, the provider should:

  • Update the safeguarding policy to include modern slavery, sexual exploitation and radicalisation.
  • Provide all staff with PREVENT training.
  • Obtain assurances from the locum agency that the recruitment checks had been carried out in accordance with regulations.
  • Further develop the COSHH risk assessment and log of products and assessments for specific risks.
  • Obtain assurances from the landlord regarding the fire alarm system and legionella risk assessment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of General Practice