- Homecare service
AOK Care Ltd
Report from 2 January 2025 assessment
Contents
Ratings
Our view of the service
AOK Care Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 6 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care and treatment and good governance. The last rating for this service was requires improvement (published 21 May 2022). At this assessment we found improvements had been made to risk assessments. The provider advised that they did not provide medicines support. We found that there was a still a lack of effective audit systems in place to help identify shortfalls. Sufficient improvements had not been made in this area and the service remained in breach of regulation in relation to good governance. We also found that recruitment practices were not always robust, and it was not always evident that staff were recruited safely. We found a breach of regulation in respect of this. The overall rating for the service has remained requires improvement.
Assessment activity started on 6 February 2025 and ended on 25 February 2025.
There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed quality statements from the safe, caring and well-led key questions.
People's experience of this service
Feedback we obtained indicated that people were satisfied with the care and support provided by the agency. People told us they felt safe and comfortable in the presence of care staff.
People and their relatives had confidence in the service. They were positive about how the service was managed and said that management was approachable and responsive.
We spoke with 1 person who received care from the agency and 4 relatives of people who received care and support. We also spoke with 6 members of staff which included the registered manager, office staff and care staff. Staff we spoke with felt supported by their colleagues and management. They said they felt valued working at the agency.
We did not manage to speak with any external professionals as part of this assessment.