We carried out a review of the data available to us about Benfield Hall Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Benfield Hall Nursing Home, you can give feedback on this service.
Benfield Hall is a home which provides personal and nursing care to 18 people who are experiencing mental health issues. The service can support up to 20 people. Benfield Hall is a large house which has been extended and adapted to accommodate people’s needs.
People’s experience of using this service and what we found
People were cared for in a safe environment. People’s personal risks were documented, and staff knew how to keep people safe. Staff had been trained in safeguarding and had raised concerns. Medicines were safely administered and appropriately documented.
Staff underwent pre-employment checks before they began working in the service. The manager made improvements to checks on agency staff during the inspection. Staff had received support through induction, training and supervision. New arrangements for improved training had been put in place.
People had access to healthcare information on display in the home. Staff assisted people to attend their medical appointments. Staff provided people with a choice of menu and kitchen staff understood people’s food needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were accurate and person centred. People had the opportunity to express their wishes for the end of their life. Complaints were addressed in an appropriate manner.
Staff treated people well. They understood people's needs and approached them with kindness.
Although the registered manager was on extended leave they had kept in touch with the interim manager and provided support. The provider had taken steps to improve the service by appointing a consultant to review the workings of the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 June 2016). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.