Archived: Community Outreach Service

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us they felt safe. Staff had received training and were knowledgeable about how to keep people safe and were knowledgeable about how to report any concerns about people’s safety or if they suspected any abuse. Staff knew how to manage people’s assessed risks. People were supported by sufficient staff to meet their needs. The provider had a safe recruitment system in place which ensured people were supported by appropriate staff. People received their medicines on time.

People were supported by staff who had received the appropriate training to meet their needs. The registered manager and staff understood the principles of the Mental Capacity Act (MCA) and how it affected people’s care. When people required support to meet their nutritional needs staff provided the support they required. People were supported to access outside health professionals when their health needs changed.

People told us staff were nice and kind. People were involved in agreeing how their care needs were met and their choices were respected by staff. People were supported to maintain their independence. People told us staff respected their privacy and dignity.

Staff gave people choices about their care and respected their preferences when care was delivered. People were advised how to complain and when they did they were listened to and action taken to resolve their complaint.

People were happy with the care they received. Staff were happy working in the service and felt supported by the registered manager. Systems were in place to monitor the care people received. The registered manager was developing new ways for people and staff to be involved in the running of the service.

We found that people's consent to care was sought before care was provided. People told us they were offered choice by staff.

People received care which met their needs. People were happy with the service they were provided with. One person told us it was, 'Good'.

Care workers used equipment in a way which limited the risk of the spread of infection. People told us staff prompted them to wash their hands before carrying out food preparation.

Care workers were skilled in carrying out their roles. One person told us staff were, 'Alright'.

The provider carried out audits of care to ensure people received safe care. People told us they felt confident in raising issues with staff or the manager.