We carried out a review of the data available to us about Highfield House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Highfield House Care Home, you can give feedback on this service.
We found the following examples of good practice
¿ Staff undertook health screening and temperature checks prior to entry. National lockdown measures on visiting were in place at the time of the inspection and there was a booking system in place for window visits.
¿ The home was clean and hygienic and the service had two infection control and prevention leads, who were responsible for sharing good practice.
¿ National guidance was followed on the use of personal protective equipment and the service had sufficient stock. There was prominent signage throughout the home reminding people of social distancing and posters displaying hand washing techniques.
¿ There were good lines of communication in place, with families being updated by phone, email and videocalls. The service had also created a life in lockdown book, illustrated with pictures. This documented activities that people had taken part in during the lockdown and was shared with relatives.
¿ Staff and residents were taking part in regular covid 19 testing and the vaccination programme. Risk assessments had been carried out on people and staff belonging to higher risk groups and actions taken to reduce the risks.
Further information is in the detailed findings below
People’s experience of using this service and what we found
Safeguarding policies, procedures and staff training helped protect people from harm. All necessary checks on staff and the environment were undertaken to keep people safe. Risk assessments helped protect the health and welfare of people who used the service. The administration of medicines was safe.
People were supported to live healthy lives because they had access to professionals, a well-trained staff team and a choice of a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated as individuals which helped protect their dignity. Staff were trained in equality and diversity. People’s equality and diversity was respected by a caring staff team and where they wanted they were supported to continue with their religious needs. The service had achieved accreditation with an organisation which concentrated on dignity in care for people with a dementia.
We saw that the service responded to the needs of people by providing meaningful activities, having regularly reviewed plans of care and any concerns acted upon. Staff training enabled them to care for people at the end of their lives.
The registered manager conducted audits to improve the service. The registered manager led and attended meetings to discuss best practice topics with other organisations to improve the service. People who used the service and staff said managers were available and approachable. People who used the service and relatives were able to air their views about how the service was run.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 07 November 2018). Since this rating was awarded the provider has altered their legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on our methodology for inspecting services with a new legal entity. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Highfield Manor Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.