Eagle Care Home

Updated 21 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 12 November 2020 and was announced.

Updated 21 November 2020

About the service

Eagle Care Home is a residential care home providing personal care to 27 people aged 65 and over at the time of the inspection. The service can support up to 33 people.

The home is over two floors, with communal living spaces and bedrooms on the ground floor, and a basement with further bedrooms.

People’s experience of using this service and what we found

People said they felt safe, and most individual risks to people were assessed. Risk assessments for the premises and equipment were in need of a review. Some areas of the home needed more thorough cleaning, although there was a refurbishment plan to decorate and replace some fixtures and fittings. Staff understood how to support people safely with moving and handling. Medicines were managed safely overall, although the medicines trolley needed to be stored more securely. Safe recruitment processes were in place and there were enough staff to meet people’s needs. Accidents and incidents were monitored and staff understood safeguarding and emergency procedures.

People’s needs and choices were assessed. There were systems in place to support staff to provide effective care, such as regular training and supervision. People’s consent to care and support was obtained in line with legal requirements, although recording of people’s mental capacity was sometimes inconsistent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring, supportive and motivated to support people. People were respected as individuals. Some care plans lacked information and guidance for staff which was important to understand people’s preferences for their care and support. People joined in with planned activities, although at times we saw people spent long periods of time in their chairs with little to do. People knew how to complain, although no complaints had been received.

There was clear leadership and management of the service, although systems and processes to drive improvement and demonstrate quality assurance needed to be more robustly embedded.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 29 November 2018).

Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

At this inspection some improvement had been made and the provider was no longer in breach of regulations. There was work being done to ensure the service was continuously improving.

Why we inspected

This was a planned inspection based on the previous rating and to follow up on action we told the provider to take at the last inspection.

The overall rating for the service has not changed from Requires improvement.

We have found evidence that the provider needs to continue to make improvement. Please see all sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eagle Care Home on our website at www.cqc.org.uk.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.