Trinity View Care Home

Trinity View Care Home is a residential care home providing personal care and accommodation to six people with dementia at the time of the inspection. The service can support up to eight people.

People’s experience of using this service and what we found

This was the services first inspection since registration. Systems in place to ensure robust oversight of the service were not always effective. Although the provider took action when we brought matters to their attention, their own systems had not identified these issues. Risks had not always been fully assessed to keep people safe and protected.

Staff had received safeguarding training and knew how to escalate suspicions of abuse. People were supported by staff who knew their needs. There were enough experienced and trained staff on duty to meet people’s needs and people received their medication at the right time.

Most people using the service at the time of the inspection could not tell us about their experiences of using the service. However, we observed positive interactions between people and staff and people looked comfortable with the way they were being supported. Relatives were positive about the quality of care and support provided and felt confident their family members were safe and happy when staying in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood and felt confident in their role. They told us they felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

People were treated with dignity and respect by staff. Staff supported people to make decisions on how they spend their time. Care plans included people’s likes, dislikes and preferences about their care. People could maintain friendships and contact with families, and when needed had access to advocates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date.

Enforcement

We have identified a breach in relation to good governance at this inspection. The provider responded to the concerns on the day of the inspection and provided additional information after the inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.