Archived: Loving Angels Care (Northampton)

Loving Angels Care (Northampton) is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 60 people were receiving personal care.

People’s experience of using this service and what we found

People told us they felt safe with staff. Staff knew people’s needs and gained consent before completing tasks.

People told us, staff were often late to calls. The provider had not followed their own safer recruitment processes. Not all staff had the relevant checks required by the company policy.

Audits were completed, however certain audits had failed to identify some of issues raised on inspection. People were asked for feedback on the service via reviews or online.

People told us that staff were kind and caring. People had a good relationship with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Care plans and risk assessments were completed with details of people’s preferences, choices, communication, likes and dislikes. This supported staff to know how to support people well.

Staff supported people to access healthcare services when appropriate and made referrals as required to the relevant professionals such as, occupational therapy, GP’s and district nurses.

Staff respected people’s right to privacy and promoted people to be as independent as possible. People’s communication needs were known by staff and the manager could provide documentation in different formats to meet people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

This service was registered with us on 15 November 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.