We carried out a review of the data available to us about Partnership Care London on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Partnership Care London, you can give feedback on this service.
Partnership Care London is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our inspection the service was supporting two adults with learning disabilities.
People’s experience of using this service
People told us their family members were treated with respect by staff. Care workers spoke the same language as people and understood their cultural needs. Staff were experienced with working with adults with learning disabilities and used signs, symbols and photographs to help people communicate their needs and make decisions. A relative told us, “[My family member] is happy with them and gets a good service.”
There were appropriate procedures to keep people safe and protected from abuse. The provider assessed risks to people’s wellbeing and had clear guidelines to manage these risks. Staff were recruited safely and knew how to protect people from infection. The service was not supporting people to take medicines but had appropriate procedures to manage medicines safely if necessary.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s ability to make decisions was assessed and the provider followed the law in involving families in making decisions in people’s best interests. Staff received appropriate training and supervision to do their jobs. The provider assessed people’s health needs and made sure they had the right support to eat and drink.
People had personalised care plans which met their assessed needs and staff recorded how they had followed these. Managers regularly checked whether people’s care needed to change or if families needed additional support. There were suitable arrangements for dealing with complaints if this was needed.
Managers checked with families that they were happy with their care and carried out regular observations of staff to make sure they were delivering care well. There were suitable systems of audit in place to ensure standards were maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.