The Care Quality Commission
  • Ambulance service

UK Event Medical Services Limited

Overall: Good read more about inspection ratings

Langley House, 320 Main Road, Darnall, Sheffield, S9 4QL 07984 275553

Provided and run by:
UK Event Medical Services Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

19/20 January 2022

During a routine inspection

This service had not previously been rated. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well.
  • Staff provided good care and treatment and gave patients pain relief when they needed it. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

24 February 2020

During an inspection looking at part of the service

UK Event Medical Services Ltd is operated by UK Event Medical Services Ltd. The service provides a patient transport service and event medical cover.

We carried out a focused unannounced inspection on 24 February 2020 in response to some information of concern, received by the Care Quality Commission (CQC) regarding the patient transport service.

A focused inspection differs to a comprehensive inspection, as it is more targeted looking

at specific concerns rather than gathering a holistic view across a service or provider.

In our comprehensive inspections, to get to the heart of patients’ experiences of care and treatment we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well led?

Focused inspections do not usually look at all five key questions; they focus on the areas indicated by the information that triggers the focused inspection. Although they are smaller in scale, focused inspections broadly follow the same process as a comprehensive inspection.

We inspected but did not rate elements of the safe and well led domains. We did not inspect effective, caring and responsive. The focus of our inspection related to equipment, medicine storage, vehicle safety and culture within the service.

The service has one registered location and one satellite location. We looked at the vehicle storage, preparation and storage areas and six ambulance vehicles. We reviewed staff files, individual staff training records, provider policies and procedures. We spoke with eight members of staff which included five ambulance staff and three members of the senior management team including the registered manager.

The main service provided by this service was patient transport services.

Due to the focused nature of the inspection we did not rate the service or inspect all key lines of enquiry within each domain.

We found that :

  • All vehicles were visibly clean

  • The provider had introduced new processes for the management of stock and medicines.

  • Access to medicines were limited to nominated individuals.

  • We saw evidence of incidents and complaints being received, escalated and actioned appropriately.

  • We saw that staff worked within the European working time directive

  • All staff reported a positive culture.

    We found the following issues that the service provider should improve:

  • Not all equipment held on the ambulance vehicles was within use by date.

  • We found stored medicines which had passed their use by date.

Following this inspection, we told the provider that it should make other improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.

Ann Ford

Deputy Chief Inspector of Hospitals (North), on behalf of the Chief Inspector of Hospitals