Sublime Care Solution

Updated 24 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 8 August 2022 and ended on 10 August 2022. We visited the location’s office on 9 August 2022.

What we did before the inspection

We reviewed information we had received about the service since it had registered with us, including notification the provider had sent to us.

The provider was not asked to complete a Provider Information Return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with the provider and a consultant who worked with the provider. One family member and one staff member. We reviewed a range of records. This included one person’s care records. We also looked at records relating to the management of the service, including procedures and governance records.

Updated 24 August 2022

About the service

Sublime Care Solutions Limited provides personal care to people living in their own homes, this includes adults and children. There was one person using the service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care based on their individual needs. There were enough staff to support them. Infection control procedures were in place and followed. Medicines were also managed in a safe way.

Quality checks were completed to ensure concerns were identified. We were notified about events that occurred in the service, as needed. Staff felt supported and relatives were happy with the support provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 10 March 2020). The service has been dormant for a period since our last inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service following its dormancy.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.