Background to this inspection
Updated
23 November 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this announced inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short period of notice of the inspection. This was because we wanted to speak with staff and people who use the service before visiting the service’s office, prior to visiting the service’s office.
Inspection activity started on 1 November 2019 and ended on 6 November 2019. We visited the office location on 4 November 2019.
What we did before the inspection
We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff including two support workers, the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We reviewed a range of records. These included three people’s care records and three staff files in relation to staff recruitment, training, and supervision. We also looked at a variety of records relating to the management of the service, including audits, investigations and meeting minutes.
Updated
23 November 2019
About the service
Eaton Home Care Limited provides personal care to adults living in their own homes in Cambridge and surrounding villages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, eight people received the regulated activity, personal care. The service had been operating since June 2019.
People’s experience of using this service and what we found
People felt safe receiving the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. People received their medicines at the right times.
Staff had the time to ensure they met people’s needs safely, and in a way that suited them. People received care from a small team of staff who were trained and very well supported. Staff worked well together and liaised with external care professionals to ensure people received the care and support they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and consulted them about all aspects of their care. The registered manager and staff were caring and provided people’s care in a person-centred way. Staff were friendly, and treated people with respect.
People’s care plans were detailed and provided staff with comprehensive guidance on how to meet people's needs.
Systems were in place to deal with any concerns or complaints. The registered manager thoroughly investigated any complaints, responded to the complainant and took action to reduce the risk of recurrence.
Audits and quality monitoring checks helped drive forward improvements in the service. We received positive feedback about the way the service was managed. Everyone said the registered manager and staff were approachable and accessible. Staff were proud to work for the service and worked in partnership with external professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of the provider’s registration with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.