We carried out a review of the data available to us about Greenwood Homecare Grantham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Greenwood Homecare Grantham, you can give feedback on this service.
Greenwood Homecare Grantham is a domiciliary care service, providing support to people in their own homes. At the time of inspection two people were receiving support from the service, both people had 24-hour care from staff in their own homes.
People’s experience of using this service and what we found
People had a positive experience of being supported by the team at Greenwood Homecare Grantham. People’s relatives told us they felt their relations were safe. Staff and the registered manager had a good understanding of safeguarding adults’ procedures and how to protect people from harm. Risks associated with people’s care and support were managed safely and action was taken to learn from accidents and incidents. Staff were recruited safely and there were enough staff to meet people’s needs and ensure their safety.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were knowledgeable and had a broad range of training. People had enough to eat and drink. People had access to healthcare when they needed it, and advice was sought from specialist health professionals.
People were supported by staff who were kind and caring, staff knew people well and people were involved in making decisions about their care. People were treated with dignity and respect and their right to privacy was upheld.
The service was flexible to meet people’s needs. Staff had a good understanding of how to support people and people chose how they spent their time. There were systems in place to respond to complaints and concerns. Developments were underway to ensure people were provided with caring and compassionate support at the end of their lives.
Greenwood Homecare Grantham was well led. There was a positive culture which placed people at the heart of their care. There were effective systems to ensure the safety and quality of the service. There was strong leadership at the service and relatives and staff spoke highly of the registered manager. Staff felt supported and valued.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 January 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.