The Care Quality Commission
  • Doctor
  • GP practice

Stirchley Medical Practice

Overall: Good read more about inspection ratings

The Health Centre, Sandino Road, Stirchley, Telford, Shropshire, TF3 1FB (01952) 660444

Provided and run by:
Stirchley Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Stirchley Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Stirchley Medical Practice, you can give feedback on this service.

07 December 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Stirchley Medical Practice on 7 December 2021. This inspection was focused on the management of access to appointments.

Overall, the practice remains rated as Good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Stirchley Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was undertaken in response to data we reviewed which suggested potential issues with access to appointments.

How we carried out the inspection

Interviews were carried out with the managing partner, a GP partner and reception staff.

We found that:

  • Patients with most urgent needs had their care and treatment prioritised.
  • People were able to access appointments in a timely way.
  • The practice offered a range of appointment types.
  • There were systems in place to support people who face communication barriers to access treatment.
  • There were systems in place to monitor access to appointments and make improvements.
  • The practice data showed a 300% increase in call volumes within the last year

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stirchley Medical Practice on 14 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice operated a named GP patient list, providing continuity of care for patients. Patients were offered appointments with their usual GP for ongoing issues.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients told us they were able to get an urgent appointment through the triage system.
  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Information about services and how to complain was available and easy to understand.
  • Risks to patients were assessed and well managed.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw an area of outstanding practice:

  • The practice recognised that the practice population was younger than average and the need to actively manage the care of young people and families, especially in relation to contraception and unplanned pregnancies. The practice offered same day access was offered for emergency contraception and a card system was used to identify the reason for the visit and facilitate easy access. Condoms were also provided by the practice. The number of teenage pregnancies had fallen from 23 in 2013 to 15 in 2015.

There are areas of practice where the provider should make improvements.

The provider should:

  • Make patients aware that translation services are available.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice