We carried out a review of the data available to us about Gateway Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gateway Care, you can give feedback on this service.
Gateway Care is a domiciliary care service registered to provide personal care support to people with a learning disability, autism spectrum disorder, mental health, older people, physical disability, and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Care was provided by the registered manager and at present they did not employ any staff.
People’s experience of using this service and what we found
At the time of inspection, the service only supported one person. We spoke with this person however they had limited communication and we spoke with a health and social care professional who also provided support to the person to better understand their experiences of the service.
The provider had identified risks to people who used the service and put in place guidance on how to reduce risks where these were identified.
Care records were personalised. People’s cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager showed they respected people’s sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of our inspection the service did not have any people receiving end of life care. The service had an end of life policy in policy.
The provider had a complaints procedure in place and had effective quality assurance systems to monitor the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
We were unable to give a rating at the last inspection as there was insufficient information to enable us to make a judgment (published 30 August 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Gateway Care is a domiciliary care service registered to provide personal care support to people with a learning disability, autism spectrum disorder, mental health, older people, physical disability, and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, one person was receiving personal care support. Care was provided by the registered manager and at present they did not employ any staff.
People’s experience of using this service and what we found
At the time of inspection, the service only supported one person. We were unable to speak with this person or any relative due to their communication needs. We spoke with a health and social care professional who also provided support to the person.
The provider had not always identified risks to people who used the service or put in place guidance on how to reduce risks where these were identified. The provider sent an updated risk assessment after the inspection. We have made a recommendation about assessing the risks to people.
Care records were not always personalised. The provider sent updated care records after the inspection with more detailed information. We have made a recommendation about personalised care planning.
The provider had quality assurance systems in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager showed that they respected people’s sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service.
The provider had a complaints procedure in place.
At the time of our inspection the service did not have any people receiving end of life care. The service had an end of life policy in policy.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration and when the service had begun to provide care to people.
Follow up
We will return to visit as per our re-inspection programme which is six months for a service inspected, but not rated. If we receive any concerning information we may inspect sooner.