This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at the Harley Street Hospital on 3 April 2019. This inspection was undertaken as part of our programme of inspecting independent doctor services registered with the Commission. This inspection was the first rated inspection of this service.
The Harley Street Hospital is a private hospital located on Harley Street in London. The service offers a range of specialist treatments which include orthopaedic care, non-surgical and rehabilitation services, spinal care, a range of exam services including cardio exam and full health checks.
The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service assessed need and delivered care in line with current legislation, standards and evidence-based guidance.
- The service organised and delivered services to meet patients’ needs.
- Actions identified on the most recent external health and safety evaluation of the service had been completed.
- The service treated patients with kindness, respect and compassion.
- User feedback was used to improve on services provided.
- The service had the capacity and skills to deliver quality care
The areas where the provider
should
make improvements are:
- Evaluate processes to enable regular dissemination of patient medicine and safety alerts.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care