Carepoint Services (Beckenham)

Updated 19 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Carepoint Services (Beckenham) is a domiciliary care agency. It provides personal care and support to people with varying needs living within their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection to ensure the registered manager and staff would be present and available to speak with.

What we did before the inspection

We checked the information we had about the service including notifications they had sent us. A notification is information about incidents or events that providers are required to inform us about. We asked the local authority commissioning and safeguarding teams for any information they had about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We met and spoke with the director, registered manager and deputy manager. Following the office visit we spoke with four care staff by telephone on the 8 December 2020. We also spoke with five people and or their relatives and one health and social care professional by telephone to seek their feedback on the service. We reviewed a range of records including three people’s care plans and records and three staff recruitment and training records. We also reviewed records used in managing the service for example, policies and procedures, monitoring records and audits.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at records related to the management of the service.

Updated 19 January 2021

About the service

Carepoint Services (Beckenham) is a domiciliary care agency in the London Borough of Bromley providing personal care and support to people living within their own homes. Not everyone using Carepoint Services (Beckenham) receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to five people receiving the regulated activity.

People’s experience of using this service

People and their relatives mostly spoke positively about staff and told us they were happy with the service they received. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Robust recruitment checks took place before staff started work and there were enough staff to meet people’s needs. Risks to people were assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections and staff had enough personal protective equipment.

Assessments of people’s needs were carried out before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People were treated in a kind, caring and respectful manner and were consulted about their care and support needs. People knew how to make a complaint if they were unhappy with the service.

There were effective systems in place to assess and monitor the quality of service that people received. The provider took people’s views into account and feedback was used to improve the service. The provider worked well with health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since the provider registered with the CQC.

Why we inspected

We received concerns in relation to a serious incident. As a result, we undertook a comprehensive inspection of the service.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.