Dayspring Care Ltd

Updated 30 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by two inspectors.

Service and service type

This service provides care and support to people living in three ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Notice of inspection

This inspection was announced. Due to the pandemic, we gave a short period notice of the inspection to enable us to collate as much information as possible virtually to minimise the time spent by the inspection team visiting the provider’s office.

Inspection activity started on 27 May 2021 and ended on 15 June 2021. We visited the office location on 15 June 2021.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, manager and support workers.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We reviewed feedback received from a professional about their experience of working with the service.

Updated 30 June 2021

About the service

Dayspring Care Ltd is a supported living and domiciliary care service providing personal care. At the time of our inspection, the service was only providing care under its ‘supported living’ arm.

People lived in shared houses within three ‘supported living’ schemes in the town of Tilbury in Essex. Staff were on site 24/7. The aim of the service is to enable people to live as independently as possible. At the time of our inspection, six people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe. Staff used risk assessments and care plans to support people’s individual needs; these were reviewed regularly to ensure they reflected people’s current care and support needs. Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Safe recruitment systems were in place to ensure suitable staff were employed. People benefitted from a consistent team of staff which enabled continuity of care. People received their prescribed medicines by trained staff. Effective infection control processes were in place. The provider had ensured practices were updated during the COVID-19 pandemic.

Staff felt valued and well supported. Newly appointed staff received an induction and on-going training and supervision to develop their skills and knowledge.

People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.

People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.

The ethos of the service was to provide individualised, person centred care which promoted people’s health and wellbeing. People’s needs were met through assessments and support planning. Care plans were person centred, detailing people’s preferences and how they liked to be supported. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The registered manager and manager provided clear leadership and were committed to providing high quality care. Systems were in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22/11/2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.