We carried out a review of the data available to us about My Homecare Milton Keynes on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Homecare Milton Keynes, you can give feedback on this service.
My Homecare Milton Keynes is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 6 people were using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. Risks to people’s safety were assessed and strategies were put in place to reduce the risks.
Safe recruitment practices ensured only suitable staff worked at the service and staff were employed in sufficient numbers to meet people’s needs.
Where the provider took on the responsibility, people’s medicines were safely managed.
Staff received training that enabled them to have the skills and knowledge to provide effective care. Staff received ongoing support from the registered manager and the provider.
Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.
People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.
Care plans reflected people’s individual needs and preferences, and were updated as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's needs were assessed, and the care provided met their needs. Systems were in place to continuously monitor the quality of the service. The registered manager and provider understood their responsibilities, and worked in an open and transparent way. People and their relatives knew how to make a complaint.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 28 January 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.