We carried out a review of the data available to us about Sarah's Carers Torbay on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sarah's Carers Torbay, you can give feedback on this service.
Sarah’s Carers Office is a domiciliary care agency. It provides personal care to people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, seven people were receiving personal care from the service. People who use the service live in Paignton and surrounding areas.
People’s experience of using this service and what we found
Sarah’s Carers Office put people at the centre of their care experience. People told us staff were very caring and compassionate. Comments included “They go above and beyond the call”, “I’m very well looked after” and “The little things they do make life a lot more comfortable.” A professional said, “I have always found them to be extremely caring and keen to provide the very best for their clients”.
People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed.
People's needs were met by staff who had received regular training and support. Staff were highly motivated and very well supported and had used their skills and knowledge to improve outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and respect in a way that valued them as individuals. We were provided with examples of how the service had gone above and beyond what was expected of them to promote people's well-being. Each person benefited from a small staff team who knew them really well. People were supported to be as independent as possible and there was a strong focus on promoting social inclusion.
People received a personalised service to meet their specific needs, preferences and wishes. The provider’s vision was to deliver care with a person-centred approach looking after people in a holistic manner, ensuring both their physical and psychological needs were met. Staff worked with people to put together a care plan that was person centred and achieved their desired outcomes. Staff supported people with activities and found ways to enhance people’s quality of life. Staff quickly identified people’s changing needs and actions were taken.
People benefited from a provider who placed an emphasis on delivering a high quality service. Without exception, people, staff, and professionals spoke highly of the service. The provider continually looked for ways to improve and worked with other services to share ideas and good practice. The provider and service had received awards at the Outstanding Care Awards in recognition of the high standards of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with the CQC on 4 December 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.