- GP practice
The Law Medical Group Practice
Report from 27 February 2024 assessment
Contents
Ratings
Our view of the service
The Law Medical Group Practice is an NHS GP practice which provides primary care services to patients in North West London. We carried out an announced assessment of one quality statement, equity of access on 8 March 2024. Overall the practice is rated as good, with all key questions rated as good. We carried out the assessment as part of our work to understand how practices are working to try to meet demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. Note: The provider of the service The Law Medical Group Practice (1-4152681994) operates 2 locations registered with the Care Quality Commission, both called The Law Medical Group Practice; Wrottesley Road (1-6083860111) and Harrow Road (1-6088839608). Both these locations share a joint Organisational Data Service code (ODS code - a unique organisational code created by the Organisation Data Service within NHS Digital and used to identify organisations across health and social care). As a result of this the performance data relating to the GP Patient Survey used in this assessment is composed of information relating to both registered locations. This assessment is for the Harrow Road practice and where possible, CQC have worked with the Harrow Road location to extract individual unvalidated/unverified data for that location
People's experience of this service
The national GP patient survey results from 2023 showed that patient satisfaction was in line with local averages regarding practice appointment times, the overall experience of making an appointment and satisfaction with the appointments offered (although slightly lower than national averages). Satisfaction with how easy it was to get through to someone at the GP practice on the phone was lower than the national average. Satisfaction across all 4 indicators had increased since the previous survey in 2022. We received 1 negative comment shared directly with CQC. There were 5 reviews on the NHS website, all of these were positive about the practice.