Dr Samraa El Obaidi and Dr Maheen Shahid Also known as The Doctors House Medical Practice

Updated 22 March 2017

Dr Hector Paul Spiteri and Dr Samraa El Obaidi’s practice provides services to 8595 patients in east London under a General Medical Services contract (an agreement between NHS England and general practices for delivering general medical services). It sits within the Redbridge Clinical Commissioning Group (CCG). The practice provides a number of enhanced services including Childhood Vaccination and Immunisation Scheme; Unplanned Admissions and Rotavirus & Shingles Immunisation.

The practice staff includes one male GP partner completing eight sessions a week, a female GP partner completing 10 sessions a week, two female salaried GPs, one of which was on maternity leave and was being covered by a female long term locum GP. The salaried and locum GP completed a total of 13 sessions per week, the practice nurse was completing 8 sessions a week and there was a practice manager and a team of reception/administrative staff.

The practice was open from 8.30am to 1pm and then from 1.30pm to 6.45pm Monday to Friday. Outside of these hours, cover was provided by the out of hours GP service which operated from 6.30pm to 8am, seven days a week and the NHS 111 service.

The provider is registered with the Care Quality Commission as an individual, to carry on the regulated activities of maternity and midwifery services, treatment of disease, disorder or injury, family planning, surgical procedures, and diagnostic and screening procedures.

The practice has a lower percentage than the national average of people with long standing health conditions (52% compared to a national average of 54%). It has a higher percentage of unemployed people compared to the national average (6.3%% compared to 5.4%). The average male and female life expectancy for the CCG area and the practice is in line with the national average for both males and females.

Updated 22 March 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Hector Paul Spiteri and Dr Samraa El Obaidi on 18 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 22 March 2017

The practice is rated as good for the care of people with long-term conditions.

• Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority.

• There were alerts for long term conditions on patient records.

• The percentage of patients with atrial fibrillation with a record of a CHA2DS2-VASc score of two or more, who were treated with anti-coagulation drug therapy (01/04/2015 to 31/03/2016) was 80% which was comparable to the CCG average of 81% and the national average of 86%.

• The percentage of patients with hypertension in whom the last blood pressure reading (measured in the preceding 12 months) was 150/90 mmHg or less (01/04/2015 to 31/03/2016) was 82% which above the CCG average of 81% and comparable to the national average of 82%.

• Longer appointments and home visits were available when needed.

• All these patients had a named GP and a structured annual review to check their health and medicines needs were being met. For those patients with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

• The practice had online appointment booking and prescription requests.

• The practice had a palliative care register with monthly reviews taking place.

Updated 22 March 2017

The practice is rated as good for the care of families, children and young people.

• There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations.

• Patients told us that children and young people were treated in an age-appropriate way and were recognised as individuals, and we saw evidence to confirm this.

• At 78%, the percentage of women aged 25-64 whose notes record that a cervical screening test has been performed in the preceding 5 years (01/04/2014 to 31/03/2015) was comparable to the CCG and national averages of 78% and 81%.

• Appointments were available outside of school hours and the premises were suitable for children and babies. Children and babies were prioritised for same day appointments.

• We saw positive examples of joint working with health visitors.

• A range of family planning services were provided including hormone implants.

Updated 22 March 2017

The practice is rated as good for the care of older people.

• The practice offered proactive, personalised care to meet the needs of the older people in its population.

• The practice was responsive to the needs of older people, and offered home visits and urgent appointments for those with enhanced needs.

An alert on patient records highlighted elderly patients who were particularly vulnerable

Updated 22 March 2017

The practice is rated as good for the care of working-age people (including those recently retired and students).

• The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care.

• The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group.

• Same day appointments were available.

• The practice was open to 6.45pm Monday to Friday to accommodate working people.

• Telephone consultations were available.

• Online appointment booking and prescription requests was available.

Updated 22 March 2017

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).

• The percentage of80% and83%.

• The percentage of patients with schizophrenia, bipolar affective disorder and other psychoses had a comprehensive, agreed care plan documented in the record, in the preceding 12 months (01/04/2014 to 31/03/2015) was 92% which was comparable to the CCG average of 90% and the national average of 88%.

• Patients with severe mental health conditions were offered weekly appointments with a named GP.

• The practice regularly worked with multi-disciplinary teams in the case management of patients experiencing poor mental health, including those with dementia.

• The practice carried out advance care planning for patients with dementia.

• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations.

• The practice had a system in place to follow up patients who had attended accident and emergency where they may have been experiencing poor mental health.

• Staff had a good understanding of how to support patients with mental health needs and dementia.

Updated 22 March 2017

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

• The practice held a register of patients living in vulnerable circumstances including those with a learning disability. There was also an alert on the patient records where a patient was identified as vulnerable.

• The practice offered longer appointments for patients with a learning disability.

• The practice regularly worked with other health care professionals in the case management of vulnerable patients.

• The practice informed vulnerable patients about how to access various support groups and voluntary organisations.

• Staff knew how to recognise signs of abuse in vulnerable adults and children. Staff were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.